About Authenticity
How do you verify the authenticity of artworks?
Every artwork sold by iArt comes with a Certificate of Authenticity. Our collection is curated and verified by master curators with decades of experience in the Indian and international art world. Each piece is documented with provenance details before it is listed for sale.
Who authenticates the artworks?
Our artworks are authenticated by a team of master curators who have guided iArt since our founding in 2006, under the patronage of the Sadhwani Group. Their expertise spans classical, modern, and contemporary Indian art.
What if I have a question about the authenticity of a piece I purchased?
We stand fully behind every work we sell. If you have any concerns after purchase, please contact us directly. We will work with you to resolve the matter, and if necessary, you may return the work under our 21-day return policy.
Purchasing Process
How do I buy artwork online from iArt?
Browse our collection, select the artwork you love, and add it to your cart. You can complete your purchase securely online. If you would like to speak with someone before buying, our team is happy to assist — see below for consultation options.
Can I see larger images or request a video of a piece?
Absolutely. We understand that purchasing high-value art online requires a close look. Contact us and we will share additional high-resolution images, detail shots, or a video walkthrough of any artwork you are considering.
Can I request a professional consultation before purchasing?
Yes. Our curators are available for personalised consultations to help you select the right artwork for your collection, home, or office. You are also welcome to visit us in person at our gallery at 66 Bella Vista, Lavelle Road, Bangalore. Please contact us to schedule an appointment.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, and other secure payment methods available at checkout. For high-value purchases, please contact us if you require a bank transfer or a custom payment arrangement.
Is my payment secure?
Yes. All transactions on iArt are processed through a secure, encrypted payment gateway. We do not store your card details. Your financial information is fully protected.
How is GST calculated on my order?
GST is applied in accordance with current Indian tax regulations for artwork. The applicable tax will be clearly shown at checkout before you complete your purchase. Original artworks by living artists attract a 12% GST rate, while other categories may vary. Please contact us if you need a GST invoice for your records.
Shipping & Delivery
How is artwork packed and shipped?
We take the safety of every artwork extremely seriously. Each piece is packed by professionals using museum-grade, acid-free materials, custom crating where required, and protective wrapping designed specifically for fine art. We work with trusted art logistics partners to ensure your work arrives in perfect condition.
Do you offer insured shipping for high-value pieces?
Yes. All shipments are insured for their full purchase value during transit. In the unlikely event of damage or loss during shipping, you are fully covered.
What is the delivery timeline within India and internationally?
Deliveries within India typically take 7–14 business days depending on your location. International shipments generally take 3–6 weeks and are subject to customs clearance in the destination country. We will keep you informed with tracking details throughout the process.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that import duties, taxes, and customs fees in your country are the responsibility of the buyer. We will provide all necessary documentation, including export permits and customs declarations, to facilitate smooth delivery.
Returns & Exchanges
What is your return policy?
We offer a 21-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may return the artwork in its original condition and packaging. Please contact us within 21 days of receiving your order to initiate a return. Refunds are processed after the artwork is received and inspected by our team.
What if the artwork arrives damaged?
This is extremely rare given our careful packaging, but if your artwork arrives damaged, please photograph the damage immediately and contact us within 48 hours of delivery. Because all shipments are fully insured, we will arrange a full replacement or refund as quickly as possible. Please retain all original packaging materials as they may be required for an insurance claim.
Can I exchange an artwork for a different piece?
We handle exchanges on a case-by-case basis. Please contact our team and we will do our best to find a solution that works for you.
Still Have Questions?
Our team is here to help. Visit us at our gallery at 66 Bella Vista, Lavelle Road, Bangalore, or get in touch through our contact page. We are happy to assist art collectors at every stage of their journey.